The software we builtto run our MSP.
Gamma Tech Services didn't settle for off-the-shelf. GTools is the suite of eleven products we engineered to triage tickets, stop attacks, reconcile billing, and keep clients informed — and it runs our helpdesk every day.
Eleven tools. One stack.
TriageIT
AI ticket triage for Halo PSA
SecureIT
AI security analyst for Microsoft 365
ProjectIT
Projects, time, assets & billing in one place
PortalIT
The client transparency portal
LootIT
Deep-audit billing reconciliation
QuoteIT
Quote-to-cash with e-signature
AccountIT
The standalone CRM for customer success
ConnectIT
The integration hub behind the suite
RunIT
The technician's power-tool drawer
PhoneIT
Caller ID & carrier intelligence
VendIT
QR-code vending machine payments
Better together.
ConnectIT normalizes data from the platforms we already run — Halo PSA, Microsoft 365, Datto, JumpCloud — into one source of truth. QuoteIT, PortalIT, and ProjectIT build on it, so a customer looks the same in every tool.
11products
26integrations
1stack
TriageIT
Every ticket triaged before a tech touches it.
A multi-agent AI pipeline reads every Halo PSA ticket the moment it arrives — classifies it, rates urgency, researches your documentation and device history, and posts a structured triage note back to the ticket.
Instant AI triage
Classification, urgency scoring, root-cause analysis, and recommended next steps — posted to the ticket in seconds.
Specialist agents in parallel
Documentation, identity, endpoint, and backup specialists research each ticket simultaneously and pool their findings.
Customer-waiting radar
Update requests and stale replies trigger immediate Teams alerts, so no client sits unanswered.
Tech coaching built in
Automated response-time and communication reviews on every ticket keep service quality visible.
SecureIT
Your M365 tenants, watched by an analyst that never sleeps.
A multi-tenant Microsoft 365 security console that ingests sign-in and audit logs across every client tenant, detects identity and email attacks, writes analyst-grade incident reports, and remediates in one click.
20+ built-in detectors
Token theft, password spray, impossible travel, malicious inbox rules, risky OAuth consents, MFA tampering, and more.
AI incident reports
Plain-English attack narratives with attack chain, impact assessment, confidence rating, and recommended remediation.
One-click remediation
Disable the account, revoke sessions, kill the inbox rule, block attacker IPs — straight from the incident view.
Multi-tenant by design
Onboard clients through Entra admin consent and tune known-good networks per tenant to keep alerts quiet and true.
ProjectIT
Run projects, time, assets, and billing on one platform.
An all-in-one operations platform for service teams: task boards, time tracking wired to billing, AI-assisted proposals, IT asset management, inventory, and no-code automation — with a native iOS app.
Boards, Gantt & milestones
Drag-and-drop task boards with subtasks, comments, timelines, and role-based dashboards for managers and techs.
Time that turns into billing
Track time against budgets, review weekly views, and export billing-ready reports without re-keying.
Asset & license management
Full IT asset inventory with QR codes, employee assignments, license tracking, and device sync from JumpCloud.
No-code automation + AI
Trigger-action workflows with AI suggestions, AI-generated proposal content, and parts lists parsed from photos.
PortalIT
Radical transparency with your MSP.
PortalIT gives every client a branded login to see exactly what Gamma Tech manages for them — services, licenses, invoices, quotes, and support — backed by live vendor data instead of a black box. It's the transparency most MSPs never give you.
Live service visibility
Every managed service and license shown in real time, straight from the vendor — not a static PDF nobody reads.
Invoices you can trust
Every bill is reconciled against real usage before it reaches you, so what you're charged is what you actually run.
Quotes & support, one login
Track quote approvals and open support tickets without the email back-and-forth.
Powered by 40+ vendor syncs
The same live data engine that keeps your MSP honest on billing is the data your portal shows you.
LootIT
Every invoice audited. Every dollar found.
LootIT is PortalIT's deep-audit companion — a standalone reconciliation tool that cross-checks every PSA recurring-billing line item against live vendor usage across Datto, Cove, JumpCloud, RocketCyber, Pax8, 3CX, and more, catching over- and under-billing before invoices go out.
Reconciliation work queue
Customer roster with Issues/Matched/Signed Off/Pending filters, plus a collapsible billing-anomalies panel.
Line-by-line workbench
Verify PSA quantities against vendor usage, force-match exceptions, and auto-extract pricing from uploaded contracts.
Formal sign-off workflow
Every reconciliation moves from In Progress to Ready to Sign to a snapshotted, signed-off packet.
Configurable anomaly alerts
Matching rules plus dollar- and percent-based email alerts flag billing drift the moment it appears.
QuoteIT
From quote to signed to QuickBooks — without re-keying.
Build professional hardware and service quotes, send clients a portal link to accept and e-sign online, and push the result straight into QuickBooks — with a lightweight CRM and AI-powered QBRs along for the ride.
Sectioned quote builder
Product catalogs, one-time and recurring pricing, auto-numbered quotes, and polished PDF output.
Online accept & e-sign
Clients review, accept, and sign from a dedicated quote portal — no printers, no attachments.
QuickBooks push
Estimates, customer mapping, and tax codes flow into QuickBooks Online the moment a deal closes.
AI QBR recorder
Record business reviews, get transcripts automatically, and let AI draft the roadmap and recap.
AccountIT
The CRM that knows when a deal goes cold.
AccountIT is a standalone customer-success CRM for accounts, QBRs, pipeline, and contract risk — with one-click jump into QuoteIT the moment a deal needs a proposal. No re-entering data, no second system of record for the deal.
QBR cadence, prioritized
Every account gets one next action — prep an upcoming review or catch up on one that's overdue, ranked by how far past cadence it is.
Behavior-driven win scoring
Every open deal scored nightly from stage, activity recency, and real quote-view and email-open engagement.
One-click lead-to-quote
Any lead jumps straight into a pre-filled QuoteIT proposal, and every quote view feeds back into deal health.
Full account 360°
Customers, contacts, and contracts with renewal tracking, MRR, QBRs, and opportunity-template playbooks.
ConnectIT
One API for the whole stack.
ConnectIT pulls data from the tools an MSP already runs, normalizes it into canonical customers, contacts, and phone numbers, and serves it to the rest of the suite through one stable API.
One source of truth
Customers, contacts, and phone numbers deduplicated across systems into a single normalized dataset.
Audited sync runs
Every pull tracked with status, duration, and scanned/upserted/failed counts — nothing syncs silently.
Phone intelligence
Numbers enriched with carrier, line type, and caller name via Twilio Lookup as they're ingested.
Expanding connector catalog
Halo PSA and Twilio lead an integration catalog that's growing across RMM, security, and backup vendors.
RunIT
The tools techs reach for, in one dashboard.
A web toolkit of self-contained operations tools — AI network documentation, verified file migrations, phone-prompt generation, and a shared MFA inbox — with every run logged and credentials in an encrypted vault.
AutoDoc
AI extracts devices, WiFi, VLANs, and VPN tunnels from pasted reports or screenshots and documents them into Hudu.
Verified file migrations
Client data moved to SharePoint Online with hash-based integrity verification and preflight review.
AI voice prompts
Text to 3CX-ready phone audio in seconds, in a range of natural AI voices — English and Spanish.
TextIT shared MFA inbox
SMS verification codes land on a team number and forward straight into Microsoft Teams.
PhoneIT
Know who's calling — one number or five hundred.
Phone-number intelligence for teams: instant caller-ID lookups, bulk CSV enrichment, and a searchable shared history — with role-based admin, invites, and audit logging.
Instant lookups
Caller name, carrier, and line type — mobile, landline, or VoIP — for any number in one search.
Bulk CSV enrichment
Drag in a spreadsheet of up to 500 numbers and watch results fill in with a success/fail summary.
Team history
Every lookup saved, searchable, and shared across the team — no repeat spends on the same number.
VendIT
A payment terminal in every QR code.
VendIT turns any product into unattended checkout — customers scan a QR code and pay through Stripe Checkout, with card fees automatically grossed up so the operator nets the sticker price every time.
Dual purchase flows
A single-item QR buy page, a multi-item storefront with cart, and an in-person POS mode for card or cash.
Automatic fee gross-up
Stripe's card fee is shown as its own line item at a configurable rate, so margins stay protected.
Barcode-driven inventory
A camera barcode scanner with live UPC/EAN lookup auto-fills name, brand, and image on restock.
Sales analytics & labels
Today, 7-day, and all-time net and profit, a void/refund workflow, and one-click printable QR label sheets.